Privacy Policy (GDPR-Compliant)

Last Updated: 1/07/2025

At The Silent Side, we believe privacy is a luxury. Therefore, your privacy matters as much as our commitment to timeless luxury. This Privacy Policy explains how we collect, use, protect, and share your data, in line with the General Data Protection Regulation (GDPR) (EU Regulation 2016/679).

The Silent Side’s Privacy Policy

What Data We Collect

When you interact with our store or website, we may collect the following types of personal data:

  • Contact Information: Your name, email, shipping address, and phone number
  • Order and Payment Details: Processed securely via trusted providers like Stripe or PayPal
  • Device and Usage Data: IP address, browser type, pages visited, and cookie activity
  • Marketing Preferences: Your choices regarding email updates and promotions

Please note that we do not knowingly collect personal data from children under the age of 16. If you are a parent or guardian and believe your child has submitted data, please contact us right away.

How We Use Your Data

We always process your data for legitimate, clear purposes—never for anything unexpected. We use your data for the following purposes:

  • To process, fulfill, and deliver your orders
  • To communicate with you about your purchases or requests
  • To improve your experience on our website
  • To send marketing communications, if you’ve given your explicit consent
  • To comply with legal obligations (e.g., tax reporting)

We will only process your data where and when we have a legal basis to do so, such as contractual necessity, your consent, compliance with a legal obligation, or legitimate interest.

Legal Basis

Under GDPR, we must have a valid legal reason to process your data. At The Silent Side, we rely on:

  • Contractual necessity – To process your purchase and provide service
  • Consent – For email marketing and non-essential cookies
  • Legal obligations – For accounting or fraud monitoring
  • Legitimate interest – For improving site security, contents, and customer service

Data Sharing

We share your information only when necessary, and only with trusted third parties, including:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping and logistics partners
  • IT and hosting service providers
  • Marketing and analytics tools (only with your consent)

Sometimes, we collaborate with affiliate marketing partners. These companies may use cookies or similar technologies to track engagement. You can learn more about these practices via the EU cookie guidelines.

All third parties must comply with GDPR and handle your data securely.

How We Protect Your Data

We apply strong technical and organizational measures to keep your information safe:

  • Encrypted SSL connections
  • Firewalls and intrusion prevention systems
  • Secure payment gateways
  • Staff training on data protection
  • Limited access to personal information

We take data protection seriously and consistently review our security practices.

Your Rights Under the GDPR

As a data subject, you have the following rights:

  • Right of Access – You may request access to your data.
  • Right to Rectification – You may request corrections to inaccurate or incomplete data.
  • Right to Erasure – You may request deletion of your data at any time. 
  • Right to Restriction – You may request a limitation of processing in certain cases.
  • Right to Data Portability – You may request your data in a portable format.
  • Right to Object – You may object to processing for certain purposes, such as direct marketing.
  • Right to Withdraw Consent – If you’ve given consent, you may withdraw it at any time.

To exercise any of these rights, please use the contact form on our website. We will respond to all requests within GDPR timeframes.

Right to Compensation and Indemnification

At The Silent Side, we take every reasonable and lawful measure to protect your data under Article 82 of the GDPR. While you have the right to seek compensation if you suffer damage due to a proven violation of data protection laws, please note the following:

  • We are not liable for damages resulting from data misuse or breaches caused by:
    • Third-party service providers (e.g., payment gateways or shipping carriers) acting independently or outside of our control
    • Force majeure events, such as cyberattacks, service outages, or natural disasters beyond our reasonable prevention
  • Our responsibility is limited to proven negligence or intentional misconduct on our part.
  • All reasonable technical and organizational safeguards are in place to prevent unauthorized access, loss, or misuse of your data.

By using our services, you acknowledge and accept that The Silent Side and its affiliated partners will not be held responsible for incidental, indirect, or consequential damages unless legally proven otherwise.

If you believe your rights have been violated, we encourage you to contact our team first. You also retain the right to lodge a complaint with your local Data Protection Authority or pursue legal remedy where applicable.

Data Retention

We retain your data only as long as necessary to:

  • Fulfill your order
  • Comply with legal and financial requirements
  • Improve your shopping experience

When we no longer need your information, we safely delete or anonymize it.

International Transfers

In some cases, your data may be processed outside the European Economic Area (EEA). When this happens, we implement appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Agreements with our service providers to ensure equivalent data protection standards

You can read more about international transfers on the European Commission’s website.

Cookies & Tracking Tools

We use cookies and similar technologies to:

  • Keep our website running smoothly
  • Analyze site traffic
  • Personalize content and offers (with your permission)

Please refer to our separate Cookie Policy for details on how cookies and similar technologies are used.

Updates to This Privacy Policy

We may occasionally update this policy. When we do, we will:

  • Post the updated version here
  • Notify you via email or website alert (if legally required)

We encourage you to review this page regularly to stay informed.

Contact Us

For all data protection matters, requests, or concerns, communicate with us via the secure contact form. We are here to help you with integrity and ethics.