Last Updated: 21/07/2025
In compliance with the EU standards
Our refund and cancellation policy is here to ensure your satisfaction.
At The Silent Side, we believe in curating excellence in every product and experience we offer or suggest on our website.
As a result, each creation, product suggestion, and experience is a reflection of this purpose.
Besides, this website and its overall experience are a kiss of connection between technological innovation and human sensitivity.
Our work revolves around you: your satisfaction is of utmost importance to us.
While our ultimate objective is that you’ll never need to visit this refund and cancellation page, we thoughtfully designed our policies to respect your rights and the nature of our bespoke process.
Physical Products
The Silent Side’s products are developed relying on either a designer’s work, artificial intelligence, or a blend of the two.
As many items are produced in limited runs or made to order, we kindly ask for your understanding that all sales are final upon delivery.
As a result, we accept providing refunds only if you experience any inconvenience related to our ordering system.
Third-Party Products
You may purchase products via affiliate links that appear on this website. Authorized third-party vendors are the sellers of such products, and each and any of your purchases is subject to their respective refund policies, which you can find on the product page or the providers’ websites.
Experiences
Our curated experiences are offered in collaboration with artists, guides, and venues. As such, cancellation and refund policies vary depending on the collaborating partner/ provider conditions and are case-by-case. Please read the experience page policy carefully at the time of booking, or contact us before completing the booking for any clarification related to our offerings.
How to Request a Refund
Please send us an email via our contact form or the email provided at the time of your order, specifying the order number and reasons behind your request.
We will analyze the matter carefully and provide the best solution possible.
Your satisfaction is important to us, and we will respond as quickly as possible.
Thank you for choosing The Silent Side.